NEED TO KNOW
CANCELLATION POLICY
We require a minimum of 8 hours advance notice for cancellation. The treatments you schedule are reserved especially for you. Any cancellation less than four hours from appointment time will be billed in full to the credit card used at the time of booking.
SERVICE CHARGE
K'Alma Spa will add a 20% automatic gratuity to the final bill based on the regular price of our treatments. This may be changed at your discretion.
RETURN POLICY
L'Alma Spa is confident you will love your purchase from our boutique. IF you are not satisfied in any capacity, we will be happy to accept returns on most merchandise within 10 days of purchase with a valid receipt. Clothing must be unworn and unwashed with the original tags. Other products such as skin care must be in original packaging. Credit card purchases will be refunded in full to original payment method while cash purchases will be given store credit.
GIFT CARDS
Available for any amount, K'Alma Spa and Salon Gift Cards are the perfect gift for anyone, and are redeemable for spa treatments and retail selections from our boutique. Lost and stolen cards are not replaceable. Cards may not be redeemed for cash. Gift certificates are transferable but non-refundable.
SPA ETIQUETTE
We suggest you arrive at least 15 minutes prior to your first appointment to allow ample time to change, shower and acclimate to the spa environment. The spa atmosphere is one of calm and quiet, to preserve the tranquil nature of the spa, please be considerate of other guests. Speak quietly. Cell phones and laptops are not permitted in the spa.
For reservations: 305.341.1366