Shelborne South Beach will reopen October 2020. We can’t wait to serve you again soon, here's what we're doing to promote a safe environment and overall fantastic experience.
24 Hour Cancellation.
Book 2020 travel with confidence with our 24 hour cancellation* Excludes premium dates i.e. Art Basel and New Year’s Eve.
Cleaned with Confidence.
We have developed a program introducing a new standard of hotel cleanliness using EMist electrostatic sprayers. This builds upon our already high standards of housekeeping and hygiene, where hospital grade cleaning products and upgraded protocols ensure guests enjoy an even cleaner and safer stay from check-in to check-out.
Guests will be greeted at the front desk by plexiglass barrier and are required to wear a mask at all times in common areas (which will be provided if needed). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices throughout the hotel.
Guest Room Protocol.
A door seal to be placed on each guest room after disinfected with EMist electrostatic technology to indicate the rooms have not been accessed since they were cleaned.
During your stay, the hotel will not be providing housekeeping services. Employees may not access rooms unless requested.
Food & Beverage Enhancements.
Enhanced cleaning & operational changes to restaurants, bars, in-room dining and meeting spaces. New mobile ordering platforms, recyclable disposable containers, disposable single use menus, protective shields to be installed where appropriate. In addition, limited chairs and daybeds arranged according to physical distancing standards.
Team Member Safety.
The health, safety and education of our staff is essential in providing an effective cleaning program. The hotel ensures that all cleaning activities are done wearing the proper personal protective equipment, daily training sessions on hygiene protocols with supplemental resources specifically addressing COVID-19 cleanliness, as well as reviewing the proper use of cleaning supplies and PPE.
From arrival to departure, our health plan has your journey covered, giving you the assurance we are back and better than ever! See you soon.